Providing Options
January 2nd, 2012 § 1 Comment
One of the most important things to remember in the hospital is that patients and their families need to feel they are in control of patient care. The last thing they remain in control of is the ability to say yes or no to procedures and continuing care options. It is important to not take this away from them, but it is also important to guide them through their decisions while keeping them as simple as possible.
In relation to discharge plans it is important to recognize the difference between choices and options. Giving a patient choices is walking into the room and saying, “The doctor says you need to go to a Skilled Nursing Facility (SNF) here’s a list let me know what you pick.” Giving options is explaining to the patient why they need a SNF, what they will do there, and letting them know a few places close to their home. Guiding them in making the decision, and helping to make it as simple as possible.
When working this way the patient retains their right to make their own decisions, however, as they may not know which direction to go in, as they are already in a crisis situation and unhappy about losing control of their life, we are assisting them by doing most of the work for them and allowing them to simply give their approval.
Some may say this is not an appropriate way to work with patients, and that it is taking away options from them. Let me explain how this is better by referring back to the SNF example above. Imagine your mother is in the hospital and has to go to a SNF. Your mother being sick already upsets you, and you are now more upset that the doctor has said she cannot return home. I then walk into the room after the doctor and hand you a 3 page list of SNFs around the area and ask you to choose one. In the already fragile state you are in that kind of decision would be unmanageable.
What you need is guidance. You need someone to help sift through your mom’s needs and your wants and make that list more manageable. To simplify your decision and take away days of debate and searching that only transform a tough decision into an impossible one. It is much easier to make a decision in hours than in days. That is a burden that you do not need at this time. You need to be with your mother and family.
It is always important that a patient and their family be in control of their healthcare. It is equally important that we, as healthcare providers, realize we are the ones who can help keep them in control of an unmanageable situation by providing them with easier decisions by simplifying their options. Providing a more manageable situation for patients and their families is a key to quality case management, as well as the best service we can offer.
As I read this article, I couldn’t help but think about my mom. I had a social worker assigned when my mom was in the hospital and they did provide some SNF options for her upon discharge. The problem I had was I assumed that the options provided would be decent places. What I wish the social worker would have said is here are some facilities, but YOU need to go to these and check them out to see if they fit the needs of your mother. Stupid me I assumed any of the facilities that the social worker provided would be good places. That ended up NOT being the case. I put my mother in one of the choices after a brief meeting with the adminstrator of the facility, only to find out within a couple of weeks this place was a nightmare. I think about seeing my mom crying as I left and then finding out why upon my next several visits. It took me some time to find another place. I learned the hard way, but it was even harder for my mom. So make sure the family knows some key things to look for to pick a good facility that provides good care for families. I know it’s not the social workers place to say what’s good to bad, but can’t you provide some things to look for in these facilities? From someone who lives everyday with the look in my moms eyes as I left her in the place from hell.